At Citizens Bank & Trust, our mission is to meet the desires of our customers. As financial services professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve as standards for all Citizens Bank employees for collection, use, retention, and security of individual customer information. We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes – and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and superior service. Employees are trained on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Citizens Bank & Trust is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protect your account information from being accessed by third parties. We do not reveal specific information about your accounts or other personally identifiable data to parties outside the bank for their independent use unless;
1. You request or authorize is;
2. The information is provided to help complete a transaction initiated by you;
3. The information is provided to a reputable credit bureau or similar information reporting agency, or;
4. The disclosure otherwise is lawfully permitted or required.
Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call Citizens Bank & Trust at: Vivian – 318-375-3217
Citizens Bank & Trust Co. Vivian, LA recognizes the importance our customers place on the privacy and security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, in our lobby, at one of our ATMs, or on the internet. This institution may utilize the services of third party providers to assist us in providing online services such as website hosting, Internet banking, bill payment, and aggregation services. These third party providers are referred to within this policy as “service providers”.
Information Collected on the Internet
If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided. As part of providing online financial products or services, we may obtain information about our customers and website visitors from the following sources:
Information we receive from you on applications, emails, or other forms;
Information you provide when you choose to customize our website;
Information about your transactions with this institution and our affiliates;
Information we receive from a customer-reporting agency; and
Information that is generated electronically when you visit our website; and
Information that is generated electronically when you use our Internet banking services.
Service providers hosting our website and our Internet banking service may collect general information on our website visitors simply to help us provide banking and other financial services to you online. They collect the following information on our behalf for security and statistical purposes:
The Internet address (referral site) which brought you to our web site;
The date and time you access our site;
The name and version of your web browser;
The Internet service provider you used when you accessed our site;
Your Internet Protocol (IP) address; and
The pages visited in our website.
Internet Protocol (IP) Addresses
Use of Information Collected
We do not disclose any non-public personal information about our customers, former customers, website visitors to anyone, except as permitted or required by law. In order to provide online services such as: Internet banking and bill payment, we must disclose certain customer account information to our service providers. We do not sell any of your personal information. We will not disclose any medical information that you provide to us, unless you specifically authorize its disclosure.
External 3rd Party Links
This institution and its service providers have developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information on a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. Our Internet banking service provider, has developed a top-of0the0line security system to ensure your customer information is protected on the Internet and within the data center environment.
Privacy of Children
This financial institution respects the privacy of children. We do not knowingly collect names, email addresses, or any other personally identifiable information from children. We do not knowingly market to children, nor do we allow children under 18 to open online accounts. Our website may include linked 3rd party sites that would be of interest to children. We are not responsible for the privacy and security practices of these sites. Parents should review the privacy policies of these sites closely before allowing children to provide any personally identifiable information.
Effective Date: 12/18/03